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Your Questions, Answered
Order & Shipping
Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also track your order in your account.
After your order has been processed, which typically takes 1-2 business days, your items will be shipped to you.
The shipping times are estimated to be 3-5 business days. Here's a breakdown of the expected time frame:
Order Processing: 1-2 business days after placing your order. During this time, we prepare, package, and dispatch your items.
Shipping: Once shipped, the delivery time is typically 3-5 business days, depending on your location within the United States and the specific shipping option selected, if applicable.
Please note that these time frames are estimates and actual delivery times may vary slightly due to factors such as carrier delays or high demand.
For any further assistance or to inquire about the status of your order, please don't hesitate to contact our customer support team at [email protected] or by calling +1 432-249-5860
If your order hasn't arrived, please take the following steps:
Track Your Package: Refer to the tracking number provided in your shipping confirmation email to check the latest status of your delivery. Carriers may mark a package as delivered up to 24 hours before it arrives.
Confirm Shipping Details: Ensure that the shipping address you provided is correct. An inaccurate or incomplete address can lead to delivery issues.
Check Surroundings: Look around your delivery location. Carriers sometimes place packages out of plain sight for safety. Also, ask neighbors or household members if they have received the package on your behalf.
Contact the Carrier: Reach out to FedEx or UPS with your tracking number for more information. They may have updates or instructions if there are any delivery problems.
Get in Touch With Us: If the carrier cannot resolve the issue, please contact our customer support atﾠ[email protected]ﾠor callﾠ+1 432-249-5860.
We will help you investigate further and find a solution.
Missing Package Claim: In the event that your package is determined to be lost in transit by the carrier, we will assist you with a claim for aﾠreplacement or refund, depending on your preference and item availability.
We understand how important your order is and will do everything we can to resolve this issue promptly.
Orders can be canceled or modified before they are shipped. If you need to make changes, please contact us immediately atﾠ[email protected]ﾠor call usﾠat +1 432-249-5860
Simply add the desired items to your cart and proceed to checkout. Follow the prompts to enter your shipping information, choose your payment method, and confirm your order.
Exchange & Return
We have a 30-day return policy. If you’re not satisfied with your purchase, please visit our Returns Policy page for a step-by-step guide on how to return an item.
Yes, we understand that sometimes an item may not be the right fit, color, or what you expected, and we want to ensure that you’re completely satisfied with your purchase. Here's how you can exchange an item at bebecar:
Initiate an Exchange: Contact us within 30 days of receiving your item to initiate an exchange. You can do this by visiting our 'Returns & Exchanges' section on our website or by contacting our customer service team directly at [email protected] or by calling +1 432-249-5860.
Eligibility: The item you want to exchange must be in its original condition, unused, with all tags attached, and in its original packaging.
Exchange Process: Once your exchange request is accepted, we will send you a prepaid shipping label to return the item. After we receive the returned item, we’ll ship out your new item.
Shipping Costs: Shipping costs for exchanges are on us! We will provide a prepaid return shipping label for your convenience.
Stock Availability: Exchanges are subject to inventory availability. If the item you want is out of stock, we may offer you a refund or store credit instead.
Please note that some items, such as final sale items, custom-made, or personalized items, may not be eligible for exchange. We recommend checking our return policy or contacting customer service for specific inquiries about the item you wish to exchange.
Product
Yes, we sell only brand-new, unused products in their original packaging.
If you receive a defective or damaged item, please contact us immediately for a replacement or refund.
Contact Us:
For any inquiries or assistance with your payment and billing, our customer support team is at your service:
- Email: [email protected]
- Phone: +1 432-249-5860
- Business Address: 1527 NW 23rd Ave, Gainesville, Florida 32605, United States.